FAQ

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Questions, questions, questions... we're guessing you'll be wanting some answers?

Where are you located?

A: Unit 9, Navigation Park, Road One, Winsford Industrial Estate, CW7 3RL.

Q: What should I wear?

A: Clothes preferably. The comfy loose type and remove all sharp objects.

Q: Are socks required?

A: Most definitely. And only our very own UA Gripper Socks which can be purchased for a really tiny amount of money... £2.50 then yours to keep!

Q: What is the PARTICIPANT DECLARATION Form?

A: It's made up of paper generally. But its most important part is that it's a legal document to confirm that you accept the risks involved when bouncing on trampolines or when using any of the gear at UA Trampoline Park - it's part of the registration process of our online booking system and will requested automatically, so don't worry about remembering, we will ask for it.

Q: What time should I arrive for my bounce session?

A: 5 minutes prior should be okay just so you have time to park, grab your wristband, get comfy in your UA Gripper Socks and watch a short video about safety.

Q: Is there a weight limit?

A: Put it this way, Jabba The Hut wouldn't be allowed in. Our Tramps have a 120kg/18st9lb weight restriction.

Q: Is there an age restriction?

A: Not particularly, it's more about your ability. Under 5s however must be accompanied by a participating adult and jump within specific sessions for toddlers and families.

Q: Do you have lockers?

A: No. We have funky, super amazing lockers...we're UA Trampoline Park remember! Here to use on a first come, first served basis you will need to bring your own padlock or borrow one from reception.

Q: Should I book in advance?

A: Yes, unless you don't mind arriving to find the Park is full and you have to go home again.

Q: Can I cancel?

A: Why would you even want to do such a crazy thing? But yes, if you really need to, you can cancel by giving at least 48 hours notice prior to your session and we'll arrange another date with you.

Q: Can I jump if I'm pregnant?

A: Errr no. Did you really just ask that question?

Q: Can I jump if I have a medical condition?

A: Obviously this would depend on the condition but in any case we would suggest you seek medical advice from your GP before booking any activity at the Park.

Q: Can I pay by credit/debit card?

A: Only if they're not stolen.

Q: Can I bring my own food?

A: Why would you want to miss out on our sensational menu of fab food and ridiculously fun refreshments? So NO is the answer. Get to the UA Kitchen and stop trying to save a couple of pence.

Q: How will I know what to do when I get there?

A: You'll know because we'll tell you. We know what to do...obvs.

What age can you jump?

A:
UNDER 5's - choose from UA FAMILY or the term time Toddler Sessions
AGED 5 plus - UA JUMP or the term time UA Club
AGED 5 plus - UA JUMPor UA LoudLounge
AGED 16 plus - Get on a Fitness Class! UA JUMP FIT, Body Bounce and UA MIX

Take a look at our TIMETABLE

Q: Do you have sessions for those with special needs?

A: Yes we do. Please call and ask to speak to Nicola, Grace or Kirsty for further information on 01606 212690.

Q: What are your opening times?

A: UA is open Monday to Sunday on a normal week. (Closed on Tuesday's during term time) Detailed opening times can be found on our TIMETABLE.

Q: Do you have FREE WiFi?

A: Irrelevant if you're bouncing. But yes, the WiFi is FREE to use.

Q: Can children visit without a parent or guardian?

A: What is this...Home Alone? All trampoline users under the age of 18 must be accompanied by an adult. UA Trampoline Park will not be held responsible for children left unattended.

Q: Do you charge for non-jumpers?

A: Nope. Just come along and watch the fun, have some lunch and relax... and watch the fun... watch the fun... watch the fun. You want to join in now don't you?

Q: Do you have parking on site?

A: Yes. A main car park in front then on street parking at the rear.

Q: Can I bring my pet hamster?

A: No animals are allowed in the Park whatsoever no matter how small... especially hamsters.